Service Policy

1. Service Overview

At Lystromiq, we are committed to providing exceptional service for all your lighting needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@lystromiq.com
• Phone: +442086912283
• Address: 43 Kerry Rd, London SE14 6EF, United Kingdom

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM GMT
• Saturday: 10:00 AM - 4:00 PM GMT
• Sunday: Closed

3. Lamp Repair Services

3.1 Available Services

• Electrical component replacement
• Lamp base restoration
• Shade repair and replacement
• Switch and socket repair
• Wiring inspection and repair
• LED upgrade services

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom component creation: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All new lamps purchased from Lystromiq come with:

• 30-day satisfaction guarantee
• 2-year warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 3-year extended protection
• Priority repair service
• Free replacement of damaged components
• 20% discount on future repairs

5. Custom Services

5.1 Lamp Customization

• Custom shade creation
• Bespoke lamp base design
• Specialty finishes
• Smart lighting integration
• Custom wiring solutions

5.2 Professional Services

• Lighting consultation
• Installation service
• Interior design collaboration
• Commercial lighting solutions

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: £25
• Expert consultation: £50

6.2 Repair Costs

• Minor repairs: £30-75
• Major repairs: £80-200
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Electrical safety testing
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Lamp model and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

Lystromiq reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.